Refund & Return Policy
Effective Date: June 24, 2026
Thank you for shopping at Zhou Tang Backpack.
We want you to be satisfied with your purchase. If you are not completely happy with your order, please review our return and refund policy below.
1. Return Eligibility
Customers may request a return within 30 days of receiving their order.
To be eligible for a return, the item must:
- Be unused and in its original condition
- Be returned in its original packaging
- Include all tags, accessories, and documentation
- Not show signs of wear, damage, or misuse
We reserve the right to refuse returns that do not meet these conditions.
2. Non-Returnable Items
The following items cannot be returned:
- Customized or personalized products
- Clearance or final sale items
- Gift cards
- Products damaged due to customer misuse
3. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please provide:
- Your order number
- A description of the issue
- Clear photos showing the damage or defect
If approved, we may offer:
- A replacement product
- A partial refund
- A full refund
depending on the circumstances.
4. Return Process
To initiate a return, please contact us at:
Email: zhouqinhantang@huajingtrading.com
Please do not return products without first contacting us and receiving return instructions.
Unauthorized returns may not be accepted.
5. Return Shipping Costs
If the return is due to:
Our Error
Examples include:
- Wrong item shipped
- Defective product
- Damaged product upon arrival
We will cover the reasonable return shipping costs.
Customer Preference
Examples include:
- No longer wanted
- Ordered by mistake
- Changed mind
The customer is responsible for return shipping costs.
Original shipping charges are non-refundable unless the return is caused by our error.
6. Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If approved, refunds will be processed to the original payment method.
Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.
7. Partial Refunds
In certain situations, only partial refunds may be granted, including:
- Items returned with signs of use
- Products missing original packaging or accessories
- Returns submitted outside the approved return period
8. Order Cancellation
Orders may be canceled before shipment.
If your order has not yet been shipped, we will provide a full refund.
Once an order has been shipped, it may no longer be eligible for cancellation and will instead be subject to our return policy.
9. Late or Missing Refunds
If you have not received your refund:
- Check your bank account again.
- Contact your credit card company.
- Contact your bank.
Processing times may vary depending on financial institutions.
If you have completed these steps and still have not received your refund, please contact us.
10. Contact Information
For questions regarding returns or refunds, please contact:
Zhou Tang Backpack
Email: zhouqinhantang@huajingtrading.com
Website: https://zhoutangbackpack.com
We are committed to providing fair and reasonable solutions for our customers.