Shipping Policy
Effective Date: June 24, 2026
Thank you for shopping at Zhou Tang Backpack.
This Shipping Policy explains our shipping procedures, estimated delivery times, and customer responsibilities regarding shipping and customs.
1. Shipping Destinations
We currently ship to customers in the United States, Canada, the United Kingdom, Europe, and selected international destinations.
If shipping is unavailable for your location, you will be notified during checkout or before order processing.
2. Free Shipping
We proudly offer FREE SHIPPING on all orders.
No minimum purchase amount is required.
3. Order Processing Time
Orders are typically processed within 1–3 business days after payment has been successfully completed.
Processing times do not include weekends or public holidays.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
4. Shipping Method
Orders are shipped directly from our fulfillment partners in China via international air freight.
After arrival in the destination country, packages are transferred to local delivery carriers for final delivery.
Shipping carriers may vary depending on the destination and logistics availability.
5. Estimated Delivery Time
Estimated delivery times are as follows:
| Region | Estimated Delivery Time |
|---|---|
| United States | 3–10 Business Days |
| Canada | 5–12 Business Days |
| United Kingdom | 5–12 Business Days |
| Europe | 5–15 Business Days |
| Other International Destinations | 7–20 Business Days |
Please note that delivery times are estimates only and are not guaranteed.
Delays may occur due to customs clearance, weather conditions, public holidays, carrier operations, or other unforeseen circumstances.
6. Customs Duties and Import Taxes
International shipments may be subject to customs duties, import taxes, VAT, or other fees imposed by local authorities.
Any applicable customs charges, taxes, or import fees are the responsibility of the customer unless otherwise stated at checkout.
Zhou Tang Backpack is not responsible for delays caused by customs clearance procedures.
7. Shipping Delays
While we strive to deliver all orders within the estimated timeframes, delays may occasionally occur due to circumstances beyond our control, including:
- Customs inspections
- Carrier delays
- Severe weather conditions
- Transportation disruptions
- Public holidays
- Force majeure events
We appreciate your patience and understanding.
8. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information during checkout.
If an incorrect or incomplete address is provided, resulting in a failed delivery, delay, or returned package, additional shipping charges may apply.
We are not responsible for packages delivered to incorrectly provided addresses.
9. Lost or Stolen Packages
Once a package has been marked as delivered by the carrier, Zhou Tang Backpack is not responsible for lost or stolen packages.
Customers are encouraged to ensure that deliveries can be safely received at the shipping address provided.
If a package appears to be lost in transit, please contact us and we will assist in investigating the issue with the carrier.
10. Order Tracking
Tracking information will be provided once your order has been shipped.
Please allow 24–72 hours for tracking updates to appear after receiving your shipping confirmation email.
11. Returns and Return Shipping
Returns are subject to our Refund & Return Policy.
Unless a return is caused by our error (such as receiving a defective, damaged, or incorrect item), customers are responsible for all return shipping costs.
Return shipping fees are non-refundable.
12. Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Xi’an Zhou Qin Han Tang Trade Co., Ltd.
Brand: Zhou Tang Backpack
Email: zhouqinhantang@huajingtrading.com
Website: https://zhoutangbackpack.com